S.NoISM (Internal Service Measure)
TAT / TARGET
1AOF - Timeliness
Khi Branches - 1 Day, Khi Sub Branches & Upcountry Branches - 2 Days,
Upcountry Sub Branches - 3 Days, Remote Branches (Baluchistan) - 4 Days
2AOF AccuracyAOFs forms submitted to CACS, complete and accurate.
3Cheque Book RequisitionAOFs forms submitted to CACS, complete and accurate.
4Letter Of Thanks GenerationCheque Book Request to be entered in the system by the branch on the same day of account opening in the system
5ATM Card Generation1 business day from AOF receiving.
6PIN Generation3 business days from AOF receiving.
7SS Card Scanning2 business days from AOF receiving.
8Cheque Book Readiness2 business days from AOF receiving.
9ATM Machine Up timeCheque Book to be dispatched to the branch within 2 working days
10ATM Transactions Success Rate (BIPL CM on BIPL ATM)All ATM machines must be up.
11ATM Transactions Success Rate (BIPL CM on BIPL ATM)All ATM transactions must be successfully processed.
12ATM Transactions Success Rate (Other Bank CM on BIPL ATM)All ATM transactions must be successfully processed.
13ATM Transactions Success Rate (BIPL CM on Other Bank ATM)All ATM transactions must be successfully processed.
14Bio Success Rate (Category A)All BIO transactions must be successfully processed.
15Bio Success Rate (Category B)All BIO transactions must be successfully processed.
16Customer Waiting TimeWithin 5 Minutes
17Cash WithdrawalWithin 10 Minutes
18Cash ReceiptsWithin 10 Minutes
19Internal TransferWithin 5 Minutes
20Outward ClearingWithin 5 Minutes
21Utility BillsWithin 5 Minutes
22Pay Order D.D RequestWithin 15 Minutes