BankIslami brings an array of convenient, secure and personalized services at your fingertips. With mBankIslami Mobile App, now you can easily perform any of the following:

  • Check Account Balance
  • Pay Bills
  • Transfer Funds
  • Locate ATMs & Branches
  • View Statement
  • Buy Mobile Talk-Time
  • Set Payment Reminders
  • Manage Beneficiaries & Register Bills

BankIslami's has a wide network of 317 Branches in 80 Cities all of which provide Online Banking services. Online Banking means that all our 317 Branches in 80 Cities are connected with each other so that you can instantly access your account and make transactions in any BankIslami Branch. The following are the key benefits that you will get out of using our Online branch network:

  • Cash Deposit for immediate credit to a remote branch.
  • Remote Cheque Encashment from any Online branch.
  • Instant Funds Transfer between any 2 Online branches.
  • Balance Enquiry and Statement of Account from any Online branch.

eStatement is a facility that not only helps you in viewing their statements whenever and wherever required but also brings an end to filing the Statements and keeping a paper stack. It is a convenience that offers you ease of use along with a worldwide access to your banking transactions.

How to Register?

  • Call 111 ISLAMI (111-475-264)
  • Speak to a Phone Banking Officer
  • Request for eStatement Activation
  • Specify the Account
  • Specify the Statement Frequency

Available Statement Frequencies

  • Daily
  • Weekly
  • Monthly
  • Semi Annually

South Region

Main Branch, Karachi 10th Floor, Executive Tower
Dolmen City, Block-4
Clifton, Karachi, Pakistan
Telephone: (021)-5839906
Fax : (021)-5378373

SITE Branch, Karachi 8 & 9, Ground Floor
Anum Trade Centre
Near Ghani Chowrangi
S.I.T.E, Karachi, Pakistan
Telephone: (021)-2587661-62
Fax: (021)- 2587510

Korangi Branch, Karachi
Plot No. 51/9-B Sector 15
Korangi Industrial Area
Karachi, Pakistan
Telephone:(021)-5114488-91
Fax :(021)-5114494

Shaheed-e-Millat Road Branch, Karachi 8 & 9, Ground Floor
Anum Trade Centre
Near Ghani Chowrangi
S.I.T.E, Karachi, Pakistan
Telephone: (021)-2587661-62
Fax: (021)- 2587510

For details please refer to ATM & Branches (Click Here)

What are the branch timings?

  • Monday - Thursday 9:00AM-5:00PM
    Friday 9:00AM-5:30PM
    Saturday 10:00AM-02:00 PM

What are eStatements?

  • eStatement is an electronic statement delivered to your email address.

How much does the eStatement service cost?

  • There are no service charges on eStatement service.

Can I access eStatements any where in the world?

  • Yes, if you can access your email from a location, you will be able to view your eStatement.

When do I receive my eStatements?

  • You will receive your eStatement as per the frequency you define. The frequency for Bank account customers can be daily, weekly, monthly or semi annually.

Can I use eStatements and still receive my statements via regular mail?

  • Yes, Bank Account customers can receive their statements by both regular mail or via eStatements.

Can I change my email address for eStatements?

  • Yes, you can simply call phone Banking at 111-ISLAMI (475-264)

Why is it that after registration I am not getting my eStatements on the desired frequency?

  • Kindly ensure that your email inbox has free space. Check if the eStatement is lying in the junk mail box and the email address that you have specified is correct. After completing the above checks if the problem persists call at 111-ISLAMI (475-264)

Do I need any software to view my eStatements?

  • No, You don’t require any special software to avail the eStatement service. eStatements are in PDF format and will open in Adobe Acrobat Reader.

Can I have eStatement delivery for more than one account?

  • Yes, you can get your eStatement of different BankIslami accounts on your email address.

Do you want to provide ease and convenience to your friends, family, colleagues and business associates. With our Interbank funds transfer (IBFT) facility you can easily transfer funds in their accounts via your ATM. Now, when dealing with you they can ensure hasslefree funds transfer in their accounts. No nuisance of waiting for Cheque clearance or going to the branch to deposit Cash or Cheque.

IBFT facility enables you to send and receive funds Online from and to any Account holder of 1Link IBFT participating member Banks. Following are the key benefits that you will get out of using our IBFT facility:

  • Convenience
  • Easy to use
  • Instant Transfer i.e. Online
  • Secure
  • 7x24 Facility- Round the Clock
  • IBFT totally eliminates the use of cheques and the transactions can be processed Online
  • Insert the Card in the ATM
  • Wait for Authentication - using Biometric or PIN
  • Select "Funds Transfer" from Main Menu
  • Select "IBFT" from Funds Transfer Menu
  • Select the From Account from which Funds will be transferred.
  • Select Bank where Funds are to be transferred
  • Input the Beneficiary Account Number
  • Input the Amount to be transferred
  • Verify the Beneficiary Name retrieved Online from the Beneficiary Bank Confirm the Transaction

Now you can access your account information and view your transactions history at home or office on your personal computer/Laptop. BankIslami Internet Banking provides you the facility to access and manage your accounts and transactions securely via Internet 24 hours a day, 7 days a week.

BankIslami Internet Banking provides you the following key features:

  • Access to your Account mini/full statement
  • Funds transfer from one BankIslami account to another
  • Access to transaction history.
  • Transaction enquiry by Cheque No., transaction amount or date.
  • Complaint registration.
  • Request feature for updating contact information.
  • Activity log to track your transactional activities performed on Internet Banking
  • Personalization of Internet Banking
  • Term Deposit enquiry.
  • Your BankIslami Visa Debit Card gives you the freedom to access to your money anytime, anywhere! BankIslami Debit card allows you to use your Debit card safely at millions of Retail outlets and ATMs Worldwide.
  • Use your BankIslami Debit card whether you want to pay for shopping, dining, fuel or travel. Your BankIslami Visa Debit card allows you to do the followings:
  • Purchase at 27 Million Locations Worldwide
  • Withdraw Cash at 1.4 Million ATM Globally
  • Online Shopping
  • Set your Card for App Store or Google play Accounts
  • Transfer Funds to any Bank Account in Pakistan
  • Pay Utility Bills & Purchase Mobile Talk-Time and much more..

What is a Visa Debit Card?

  • Visa Debit Card is an internationally accepted Visa ATM/Debit Card that is linked to your BankIslami account, allowing spending on shopping outlets and cash withdrawals at ATMs.

What is the difference between a debit and credit card?

  • Visa Debit Card allows you to pay for your purchases using your own money through the Visa network, while a credit card provides you with the ability to access credit, which you then repay at a later date. This means with Visa Debit Card you can access the Visa network using your own money without worrying about receiving a credit card bill at the end of each month.

How do I make a purchase with my debit card?

  • On your purchase the cashier will ‘swipe’ the card and give you a charge slip. Check the transaction amount and sign the slip. Once the transaction is complete, the amount will be deducted from your BankIslami account.

For how long is my card valid?

  • The validity period of the card is 3 years from the date of issue. The card expiry month is mentioned on the front of the card.

How do I change my ATM pin?

  • In case of PIN change, customer has to contact our 24/7 Call Center on 111-475264 (ISLAMI) & request for the PIN reissuance

What should I do if my card gets stolen or lost?

  • If your debit card is lost or stolen, immediately call our 24/7 call center on 111-475264 (from outside Pakistan call +92-21 111-475264.

Please review details on Offers & Promotion (Click Here)

Visa Global Customer Assistance Service (GCAS) Emergency assistance around the world (HEADING BOLD)

While traveling abroad, please keep these numbers with you for emergency assistance at all times. Angola 1-800-847-2911

  • Antigua 1-800-847-2911
  • Argentina 0800-666-0171
  • Aruba 800-1518
  • Australia 1-800-125-440
  • Austria Dial 0800-200-288 Then 800-892-8143
  • Bahamas 1-800-847-2911
  • Bahrain 8000-006
  • Barbados 1-800-847-2911
  • Belgium 0800-1-8397
  • Bermuda 1-800-847-2911
  • Bolivia 800-10-0188
  • Bonaire 001-800-847-2911
  • Brazil 0800-891-3680
  • British Virgin Islands 1-800-847-2911
  • Canada 1-866-639-1911
  • Cayman Islands 1-800-847-2911
  • Chile 1230-020-2136
  • China Southern 10-800-110-2911
  • China Northern 10-800-711-2911
  • Columbia 01800-912-5713
  • Costa Rica 0800-011-0030
  • Curacao 001-800-847 2911
  • Czech Republic 800-142-121
  • Denmark 80-010277
  • Dominica 1-800-847-2911
  • Dominican Republic 1-800-847-2911
  • Estonia 800-12001
  • Finland 0800-11-0057
  • France 0800-90-1179
  • Germany 0800-811-8440
  • Greece 00-800-11-638-0304
  • Grenada 1-800-847-2911
  • Guam 1-800-847-2911
  • Guatemala1-800-999-0115
  • Hong Kong800-96-7025
  • Hungary 06+800-17682
  • India Access Code 000-117 Then 866 670 0955
  • Indonesia 001-803-1-933-6294
  • Ireland 1-800-55-8002
  • Israel 1-800-941-1605
  • Italy 800-819-014
  • Jamaica 0-800-847-2911
  • Japan 00531-44-0022
  • Korea 00798-11-908-8212
  • Latvia 800-2131
  • Liechtenstein 0800-89-4732
  • Lithuania 8-800-900-28-800-406-9962
  • Luxembourg 0800-2012
  • Malaysia 1800-80-0159
  • Mexico 001-800-847-2911
  • Montserrat 1-800-847-2911
  • Netherlands 0800-022-3110
  • Nevis 1-800-847-2911
  • New Zealand 0800-44-3019
  • Norway 800-12052
  • Okinawa 00531-11-1555
  • Panama 001-800-111-0016
  • Philippines1-800-1-111-9015
  • Portugal 800-8-11-824
  • Puerto Rico 1-800-847-2911
  • Saba 1-800-847-2911
  • Saint Eustatius 1-800-847-2911
  • Saint Kitts/Nevis 1-800-847-2911
  • Saint Maarten 1-800-847-2911
  • San Marino 800-819-014
  • Singapore 800-110-0344
  • Slovakia 0-800-000-101-800-406-9970
  • South Africa 0800-990-475
  • Spain 900-99-1124
  • Sweden 020-795-675
  • Switzerland 0800-89-4732
  • Taiwan 00801-10-3008
  • Thailand 001-800-11-535-0660
  • Trinidad 1888-425-0225
  • Trinidad/Tobago1-800-847-2911
  • Turkey 0-800-13-535-0900
  • Turks/Caicos 0-1-800-847-2911
  • United Kingdom 0800-89-1725
  • United States 1-800-847-2911
  • Uruguay 00-0411-940-7915
  • US Virgin Islands 1-800-847-2911
  • Venezuela 0800-1-002167
  • Your BankIslami Visa Debit Card gives you the freedom to access to your money anytime, anywhere! BankIslami Debit card allows you to use your Debit card safely at millions of Retail outlets and ATMs Worldwide.
  • Use your BankIslami Debit card whether you want to pay for shopping, dining, fuel or travel. Your BankIslami Visa Debit card allows you to do the followings:
  • Purchase at 27 Million Locations Worldwide
  • Withdraw Cash at 1.4 Million ATM Globally
  • Online Shopping
  • Set your Card for App Store or Google play Accounts
  • Transfer Funds to any Bank Account in Pakistan
  • Pay Utility Bills & Purchase Mobile Talk-Time and much more..

Takaful Coverage

 

BankIslami Visa Debit Card now provides Takaful Coverage to its

cardholders. Takaful Coverage is based on the following limits:

 

Classic  Rs. 250,000/-

Gold      Rs. 500,000/-

 

Terms & Conditions

These terms and conditions shall be applicable in respect of Takaful Coverage

provided to the Visa Debit Cardholders

ATM Cash Cover

BankIslami Visa Debit Card now provides ATM Cash Cover to its

cardholders. ATM Cash Coverage is based on the following limits:

 

Classic  Up to Rs. 20,000/-  (per transaction per day)

Gold      Up to Rs. 50,000/- (Per transaction per day

Terms & Conditions:

These terms and conditions shall be applicable in respect of ATM Withdrawal

Services provided to the Visa Debit Cardholders

 

1. Applicability and Eligibility:.

 

ATM Cash coverage for valid Visa Debit card holders, the

eligibility for which is conditioned upon activation of card within the

georaphical boundaries of Pakistan and on ATM's across Pakistan

 

 

2.Event Covered:

 

Loss of cash by way of forcible and violent snatching and/or armed hold-up

and/or forced deprivation of money from the Customer him/herself (not any

other person acting on behalf of the Customer), provided such cash having

been withdrawn by the Customer himself/herself using the ATM Withdrawal

Services so provided by the Participant to its Card holders.

 

3. Benefits:

 

3.1Withdrawal through ATM:

Loss of money consequent upon its withdrawal from any ATM Machine during the

period of coverage and occurring within the Prescribed Time Limit against the

Event herein covered, as per the following limits:

 

Classic Customers       Up to Rs. 20,000/- (per transaction/day, in aggregate)

Gold Customers  Up to Rs. 50,000/- (per transaction/day, in aggregate)

 

3.2 Provided always that the amount so claimed by the Customer shall be

limited to the actual amount so lost that shall not to exceed the maximum

limit under the respective category, subject to the condition that such valid

claims would be paid not more than 3 times to an individual during a Policy

Year by the Bank.

 

 

4 Double insurance/coverage:

 

If at the time of an event so covered by this Takaful coverage there is any

other takaful/insurance coverage facility being availed by the Customer for

any loss incurred by the Customer which may otherwise have been covered under

this Takaful coverage, the Company shall not be liable for more than its rate

able proportion thereof.

 

5. False, in correct or fraudulent claim:

 

If any statement in the Claim Notification by the Customer is false,

 incorrect or fraudulent or attempt thereof or not made in accordance with

 the terms and conditions herein, the Company shall be absolved from its

 warranted liability under this Takaful coverage.

 

6. Claim intimation should be routed through the Phone Banking department

within 24 hours of the incident and claim forms along with the documents must

be submitted within one week of the incident.

 

Exclusions

 

The Bank shall not be liable under this Coverage in respect of any loss

results due to:

 

1 Cash withdrawals made by any person on behalf of the Visa Debit Cardholder

(i.e. other than the Cardholder himself/herself), utilizing the Visa Debit

Card of the Cardholder.

 

2 If during the course of the claims’ investigation, it has been revealed

 that the covered event was planned by the Cardholder to obtain the Benefits

 under this policy.

 

3 Incomplete Claim Documents.

 

4. Late notification of Claim

 

5 War, Strike, Riot, Civil Commotion, Terrorism and related acts and as

defined under the Company’s standard ATM Cash Cover Takaful Policy.

 

6. Takaful Coverage Cancellation / Stoppage:

 

The Cardholder shall be ceased to be covered under this Coverage on any of

 the following events:

 

a) The Death of the Cardholder;

 

b) Cancellation/Closure of the account of the Cardholder by the Customer

and/or vice versa;

 

c) Coverage herein offered, can also be terminated at any time by the

 Customer providing written notice of at least 30 days to the Company,

 coverage of whom shall remain do not enforce until its respective renewal

 dates at which point the coverage shall not longer be continued nor the

 customer shall accordingly be charged.

 

e) Any fraudulent, dishonest or criminal reason affecting the Takaful

 coverage hereunder.

 

7. This is a mandatory Takaful Coverage, and is free from any other coverage

facility being availed by the Cardholder.

 

8. If any statement in the Claim Notification by the Cardholder is found to

 be false, incorrect or fraudulent or not made in accordance with the terms

 and conditions herein, the Customer and Company shall be absolved of any

 liability under this Coverage and shall not be held responsible. Coverage in

 respect of such Cardholders shall immediately be cancelled and no return of

 contribution shall be allowed by the Company in the event of such

cancellation.

 

8 No return of Contribution shall be applicable in the event any claim being

settled by the Company in respect of any Cardholder.

 

9 General

 

a) This Takaful Coverage shall become effective immediately upon activation

 of Visa Debit Card by the Cardholder

 

b) The Bank has the right to decline this Takaful Coverage to any Cardholder

without assigning any reason.

 

10) Amendment of this Coverage/Policy

 

This Coverage may be amended or changed at any time, without the consent of

the Cardholder. Any amendment or change to this Coverage shall be binding on

the Cardholder.

 

 

 

Claim Documents

 

a) Claim Form duly completed and signed by the cardholder duly verified by

 the designated official of the Bank;

b) Copy of the valid Computerized National Identity Card (CNIC) of the ATM

Cardholder;

c) Daily report from the reported Police Station (Roznamcha) for 1st claim

 and F.I.R. for any subsequent claim

d) Copy of ATM Card/ VISA Debit Card (if available)

e) Any other document so required by the Surveyor, depending upon the nature

and type of claim.

 

The Customer understand and hereby agrees that valid claim(s) if any, shall

only be processed upon submission of all the documents so required by the

Bank.

SMS Alerts

 

BankIslami brings another feature for its cardholders convenience. Now receive

SMS alerts on your mobile absolutely FREE.

 

SMS Alerts are activated once the customer activates his/her card through our

Phone Banking channel. Visa Debit Cardholders can get SMS for the following

instances:

 

- ATM Cash Withdrawal

- POS (Point of Sale) Transactions

- Utility Bill Payments

- InterBank Fund Transfer

Enjoy secure and safe ATM transactions with BankIslami’s Biometric ATM based on BankIslami’s One Card, which provides maximum security since it uses the most authentic way to verify your identity. How? Apart from a pin-code, you can also use your finger or thumb impression for identification purposes. After all, your fingerprints are yours and they cannot be copied. Amazing! Isn't it?

Built with the state-of-the-art technology, these ATMs are the first of its kind in Pakistan.

  • How to get your Biometric Registration
  • How to get One Card
  • How to Use Biometric ATM
  • How to Use Cardless Biometric ATM

South Region

  • Main Branch, Karachi
  • SITE Branch, Karachi
  • Korangi Branch, Karachi
  • Jamia Darul Uloom, Korangi, Karachi -New
  • 26th Street Branch, D.H.A, Karachi
  • D.H.A, Phase IV Branch, Karachi
  • Shaheed-e-Millat Road Branch, Karachi
  • Rashid Minhas Road Branch, Karachi
  • North Nazimabad Road Branch, Karachi
  • Gulshan-e-Maymar Branch, Karachi
  • Super Highway Branch, Karachi
  • Bank Square Road Branch, Larkana
  • Mirpurkhas Road Branch, Tando Allah Yaar
  • Masjid Road Branch, Nawabshah
  • New Town Branch, Mirpurkhas
  • Jinnah Road Branch, Quetta
  • Main Road Branch, Pishin
  • Trench Road Branch, Chaman
  • Muslim Bagh Branch
  • Qilla Saifullah Branch
  • Station Road Branch, Sukkur
  • Auto Bhan Road Branch, Hyderabad

North Region

  • Blue Area Branch, Islamabad
  • Satellite Town Branch, Rawalpindi
  • Mall Road Branch, Wah Cantt
  • Mirpur Branch, Azad Kashmir
  • University Road Branch, Peshawar Branch

Central Region

  • Jail Road Branch, Lahore
  • DHA Branch, Lahore
  • Circular Road Branch, Lahore
  • Nawan Shaher Branch, Multan
  • Kotwali Road Branch, Faisalabad
  • SIE-1 Branch, Gujrat
  • G.T Road Branch, Gujranwala
  • Model Town Branch, Rahimyar Khan

For details please refer to ATM & Branches (Click Here)

What is a Biometric ATM?

  • A Biometric ATM is a unique one of its kind proposition in Pakistan where a customer can access an ATM by providing thumb impression. There is no need to remember your pin code now, your thumb impression becomes your identity on BankIslami ATM.

How is Biometric ATM safer than other Banks' ATMs?

  • Biometric ATM uses your thumb impression as identity verification which is unique in every person and cannot be copied or compromised like a pin code can.

We are just a call away!!!. We are there for you 24 hours a day, 7 days a week. We don't even take breaks on Holidays and Sundays. If you need any information on any of our Products & Services, If you need to lodge a complaint or if you just need to give feedback on any of our Products or Services, just dial 111-ISLAMI (475-264).

We promise you will get the same level of personalized service and attention that you would expect from our branches.

You may choose to speak to us at anytime, Just Dial 111-ISLAMI (475-264).

Features

BankIslami offers Banking at your finger tips. Forget about rushing off to the Bank during office hours or waiting in queues - switch to Banking that's quick, secure and so very convenient. BankIslami Self Service facility provides you the convenience and ease of making transactions or getting your account details by just making a call to 111-Islami (475-264).

You can avail the following Phone Banking self service facilities by following a series of simple menu choices.

  • Balance Inquiry
  • Transaction details
  • Pak Rupee Fund transfer

How to use

  • Call 111-ISLAMI
  • For Services in Urdu Press 1
  • For Services in English Press 2
  • For Self service banking Press 1
  • You will be asked to enter the following to proceed:
    • 16 DIGIT 1 Card number
    • 4 Digit TPIN (Telephone Personal identification Number)
  • For Balance enquiry Press 1
  • For Transaction details Press 2
  • For Pak Rupee fund transfer Press 3

How can I utilize this service?

  • To use Self service phone Banking facility you will need BankIslami One-Card and a TPIN

How and When do i get my TPIN?

  • Your ATM PIN is your TPIN. This PIN is mailed to you with your One-Card.

How can i get a One Card?

  • To get a One Card please visit our nearest branch and open an account. You get your One Card request processed at the time of Account Opening. In case you are an existing customer, you can call our call center at 111-ISLAMI (475-264) and provide necessary details to get your One Card and PIN mailed to you.

If I make a payment through self service Banking will it reflect on my account immediately?

  • All transactions that are made through Self Service Banking are instant except for payment transactions. Cheque payments are posted to your account within 3 days.

Can I access Account services on Self Service Banking?

  • Yes. After TPIN verification on the Self Service Banking, you can access all your accounts.

How can i change my TPIN?

  • You can change your TPIN by choosing option 5 while using Self Service Banking with BankIslami.