Jumada Al-Thani 27, 1438 A.H
Monday, March 27, 2017
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Home > About Us >TAT Branch Level
 
 
 
Service Standards
S.No
ISM (Internal Service Measure)
TAT / TARGET
1
AOF - Timeliness
 
Khi Branches - 1 Day, Khi Sub Branches & Upcountry  Branches - 2 Days,
Upcountry Sub Branches - 3 Days, Remote Branches (Baluchistan) - 4 Days
2
AOF Accuracy
AOFs forms submitted to CACS, complete and accurate.
3
Cheque Book Requisition
Cheque Book Request to be entered in the system by the branch on the same day of account opening in the system
4
Letter Of Thanks Generation
 
1 business day from AOF receiving.
5
ATM Card Generation
 
3 business days from AOF receiving.
6
PIN Generation
 
4 business days from AOF receiving.
7
SS Card Scanning
2 business days from AOF receiving.
8
Cheque Book Readiness
Cheque Book to be dispatched to the branch within 2 working days
9
ATM Machine Up time
All ATM machines must be up.
10
ATM Transactions Success Rate (BIPL CM on BIPL ATM)
All ATM transactions must be successfully processed.
11
ATM Transactions Success Rate (Other Bank CM on BIPL ATM)
All ATM transactions must be successfully processed.
12
ATM Transactions Success Rate (BIPL CM on Other Bank ATM)
All ATM transactions must be successfully processed.
13
Bio Success Rate (Category A)
All BIO transactions must be successfully processed.
14
Bio Success Rate (Category B)
All BIO transactions must be successfully processed.
15
Customer Waiting Time
Within 5 Minutes
16
Cash Withdrawal
Within 10 Minutes
17
Cash Receipts
Within 10 Minutes
18
Internal Transfer
Within 5 Minutes
19
Outward Clearing
Within 5 Minutes
20
Utility Bills
Within 5 Minutes
21
Pay Order D.D Request
Within 15 Minutes
22
Transaction Supervision 
All Transactions carried out by CSO which needs supervision must be supervised by the CSE/CSM within 3 minutes
 

 
 
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