{"id":72521,"date":"2019-04-01T10:20:28","date_gmt":"2019-04-01T10:20:28","guid":{"rendered":"http:\/\/avantage.bold-themes.com\/business\/?page_id=1601"},"modified":"2026-03-25T14:11:43","modified_gmt":"2026-03-25T09:11:43","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/bankislami.com.pk\/ur\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"
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Registered \/ Head Office<\/span><\/span><\/h5><\/header>
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Address:<\/strong> 11th Floor, Executive Tower, Dolmen City, Marine Drive, Block-4, Clifton, Karachi.
Phone Number:<\/strong> 021-111 475 264
Fax Number:<\/strong> 021-32410135
\u0627\u06cc \u0645\u06cc\u0644<\/strong> care@bipl.io<\/a><\/span><\/p>\n

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Shariah Compliance Department<\/span><\/span><\/h5><\/header>
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\n\u0631\u0627\u0628\u0637\u06c1 \u0634\u062e\u0635<\/strong> Mufti Ameer Ullah Khan
\n\u0639\u06c1\u062f\u06c1:<\/strong> Manager, Shariah Compliance Department
\n\u0631\u0627\u0628\u0637\u06c1:<\/strong> +92-21-35839906-7 Ext: 2803
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong> ameer.khan@bankislami.com.pk<\/a><\/span><\/p>\n

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Complaints<\/span><\/span><\/h5><\/header>
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\u0631\u0627\u0628\u0637\u06c1:<\/strong> 021-111-475-264
\u0627\u06cc \u0645\u06cc\u0644<\/strong> care@bipl.io<\/a><\/span><\/p>\n

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Manager Complaint Resolution Unit<\/span><\/span><\/h5><\/header>
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\u0631\u0627\u0628\u0637\u06c1:<\/strong> 021-38256000 Ext: 7565
\u0627\u06cc \u0645\u06cc\u0644<\/strong> care@bipl.io<\/a><\/span>
Address:<\/strong> Service Quality & CX Department, 2nd Floor, commercial plot No. SB\/19, block No. 13-C, KDA scheme No. 24, Gulshan-e-Iqbal, Karachi, Pakistan.<\/p>\n

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Focal person for Politically Exposed Persons (PEP)<\/span><\/span><\/h5><\/header>
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Focal Person<\/strong><\/p>\n

Name: Muhammad Somy
Designation: Manager Complaint Resolution
Email: Muhammad.somy1@bipl.io
Contact:021-38256000\u00a0Ext: 7565<\/p>\n

Focal Person- Backup<\/strong><\/p>\n

Name: Muhammad Ayub
Designation: Head-Service Quality & CX
Email: Ayub.muhammad@bipl.io
Contact:021-38256000\u00a0 Ext: 7550<\/p>\n

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State Bank of Pakistan- SBP SUNWAI:<\/span><\/span><\/h5><\/header>
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\nIn order to resolve customer complaints, SBP has developed a Portal and Mobile App namely \u2018SUNWAI- a customer complaint management service\u2019 with an aim to facilitate customers in the lodgment of their complaints with the Banks\/DFIs\/MFBs. SUNWAI can be retrieved at\u00a0https:\/\/sunwai.sbp.org.pk\/<\/a><\/span>.\u00a0A tutorial on complaint registration is available at\u00a0https:\/\/complaint.sbp.org.pk\/about-us.html<\/a><\/span><\/p>\n

Contact No:<\/strong> +92 (21) 111-727-273<\/p>\n

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BMP- Banking Mohtasib Pakistan<\/span><\/span><\/h5><\/header>
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\nThe customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction.<\/u><\/u><\/u><\/p>\n

Address: Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
\n\u0648\u06cc\u0628 \u0633\u0627\u0626\u0679 :<\/strong>\u00a0www.bankingmohtasib.gov.pk<\/a><\/span>
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong>\u00a0info@bankingmohtasib.gov.pk<\/a><\/span>
\nContact No:<\/strong> +92 (21) 99217334-8<\/p>\n

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Details for State Bank of Pakistan-Complaints Utility Bills<\/span><\/span><\/h5><\/header>
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\nLink: https:\/\/www.sbp.org.pk\/cpd\/complaints.asp<\/a><\/span>
\nPostal address for written complaints:<\/strong>
\nThe Director,
\nBanking Conduct & Consumer Protection Department,
\nState Bank of Pakistan, 5th Floor, II Chundrigar Road, Karachi.
\n\u0641\u0648\u0646<\/strong> 92-21-99221147 & 92-21-99221149<\/p>\n

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Lead Coordinators of IT Exporters Helpdesk<\/span><\/span><\/h5><\/header>
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\n\u0631\u0627\u0628\u0637\u06c1 \u0634\u062e\u0635<\/strong> Mr. Noman Ali
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong> noman.ali@bankislami.com.pk<\/a><\/span>
\nNumber:<\/strong> 111-BIP(247)-111 Ext : 3141
\nLocation: <\/strong>Location:13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi
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\u0631\u0627\u0628\u0637\u06c1 \u0634\u062e\u0635<\/strong> Mr. Ali Mustafa
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong> ali.mustafa9986@bankislami.com.pk<\/a><\/span>
\nNumber:<\/strong> 111-BIP(247)-111 Ext : 5539
\nLocation: <\/strong>13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi<\/p>\n

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BankIslami Digital Delivery Services<\/span><\/span><\/h5><\/header>
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\n\u0631\u0627\u0628\u0637\u06c1 \u0634\u062e\u0635<\/strong> Mr. Danyal Rafique
\nManager DDC Card Production Unit
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong> danyal.rafique@bankislami.com.pk<\/a><\/span>
\nNumber:<\/strong> 111-BIP(247)-111 Ext : 3131
\nLocation: <\/strong>02nd Floor | Commercial Plot # SB\/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.<\/p>\n

\u0631\u0627\u0628\u0637\u06c1 \u0634\u062e\u0635<\/strong> Mr. Muhammad Sarfraz
\nAssistant Manager DDC Card Production Unit
\n\u0627\u06cc \u0645\u06cc\u0644<\/strong> muhammad.sarfraz@bankislami.com.pk<\/a><\/span>
\nNumber:<\/strong> 111-BIP(247)-111 Ext : 3153
\nLocation: <\/strong>2nd Floor | Commercial Plot # SB\/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.<\/p>\n

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Have a Concern? Blow the Whistle Here<\/span><\/span><\/h5><\/header>
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\nBoth employees and customers are encouraged to report their concerns to the Whistle Blowing Function, which is managed by senior management at the bank. This can be done by emailing their concerns to inboxwhistleblowing@bankislami.com.pk<\/span>.<\/p>\n

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