Contact Us

Address: 11th Floor, Executive Tower, Dolmen City, Marine Drive, Block-4, Clifton, Karachi.
Phone Number: 021-111 475 264
Email: [email protected]

Contact Person: Mufti Ameer Ullah Khan
Designation: Manager, Shariah Compliance Department
Contact: +92-21-35839906-7 Ext: 2803
Email: [email protected]

Contact: 021-111-475-264
Email: [email protected]

Contact: 0213-5839906 Ext: 1000-7565
Email: [email protected]
Address: Service Quality Department, 3rd Floor, Capital Plaza,
Opp to Textile Plaza, I.I Chundrigar Road, Karachi.

In order to resolve customer complaints, SBP has developed a Portal and Mobile App namely ‘SUNWAI- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs. SUNWAI can be retrieved at https://sunwai.sbp.org.pk/. A tutorial on complaint registration is available at https://complaint.sbp.org.pk/about-us.html

Contact No: +92 (21) 111-727-273

The customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction.

Address: Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
Website: www.bankingmohtasib.gov.pk
Email: info@bankingmohtasib.gov.pk
Contact No: +92 (21) 99217334-8

Link: https://www.sbp.org.pk/cpd/complaints.asp
Postal address for written complaints:
The Director,
Banking Conduct & Consumer Protection Department,
State Bank of Pakistan, 5th Floor, II Chundrigar Road, Karachi.
Phone: 92-21-99221147 & 92-21-99221149

Contact Person: Mr. Noman Ali
Email: [email protected]
Number: 111-BIP(247)-111 Ext : 3141
Location: Location:13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi

Contact Person: Mr. Ali Mustafa
Email: [email protected]
Number: 111-BIP(247)-111 Ext : 5539
Location: 13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi

Contact Person: Mr. Danyal Rafique
Manager DDC Card Production Unit
Email: [email protected]
Number: 111-BIP(247)-111 Ext : 3131
Location: 02nd Floor | Commercial Plot # SB/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.

Contact Person: Mr. Muhammad Sarfraz
Assistant Manager DDC Card Production Unit
Email: [email protected]
Number: 111-BIP(247)-111 Ext : 3153
Location: 2nd Floor | Commercial Plot # SB/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.

Both employees and customers are encouraged to report their concerns to the Whistle Blowing Function, which is managed by senior management at the bank. This can be done by emailing their concerns to [email protected].