For any Query or Complaint:

If you have any query regarding any of our Products & Services or need to lodge a complaint, just dial 111-ISLAMI(475-264). We promise you will get the same level of personalized service and attention that you would expect from our branches. You can also lodge your complaint through our Internet Banking channel. To subscribe for this service kindly contact our 24 hour Phone Banking at 111-ISLAMI(111-475264).  

For any Feedback on Product & Services:

Your valuable feedback gives us the right direction towards quality customer service. You can give us your feedback by filling in the Customer feedback form here:

    Registered Office / Head Office BankIslami Pakistan Limited

    11th Floor, Executive Tower One, Dolmen City, Marine Drive Block 4, Clifton, Karachi, Pakistan UAN: (021)- 111-BIP-111(111-247-111) Fax: (021)-35378373 E-mail: [email protected]

    24/7 Phone Banking +92-21-111-ISLAMI(111-475264)

    [email protected]

    BankIslami Shariah Compliance Department

    Contact Person: Mufti Ameer Ullah Khan Designation: Assistant Manager, Shariah Compliance Department Email: [email protected]

    For Verification of Guarantees

    Function /Department Name: Trade Finance, Guarantees Department Office Address: BankIslami Pakistan Limited, Trade Finance Department, Head Office, 13th Floor Executive Tower, Dolmen City Marine Drive Block -4, Clifton, Karachi, Pakistan. Office Phone Number: 92-21-35839906 Ext 3418 Generic Email Address: [email protected]

    Customer Service

    Contact Person: Muhammad Somy (Unit Head-Service Quality) Contact: 0213-5839906 Ext: 6735 Address:3rd Floor, Capital Plaza, II Chundrigar Road, Opp to Textile Plaza, Karachi. Email: [email protected]pk  

    Service Quality  Department

    BC& CPD helpdesk:+92-21-111 72 72 73, For General Banking Complaints: +92-21-111 72 72 73 For eCIB Related Complaints: Phone: +92-21-111 72 72 73, Fax: +92-21-99212489 eCIB Helpdesk: +92-21-111 72 72 73, For Unclaimed Deposits Related Queries: +92-21-111 72 72 73 Fax: +92-21-99221160 & +92-21-99221154 Email: [email protected]  

    State Bank of Pakistan - Complaints Utility Bills

    Website: Postal address for written complaints: The Director, Banking Conduct & Consumer protection Department, State Bank of Pakistan, 5th Floor, I.I Chundrigar Road, Karachi. Telephone: +92-21-99221147 & +92-21-99221149 Fax: +92-21-99221160 & +92-21-99221154