Contact Us

Address: 11th Floor, Executive Tower, Dolmen City, Marine Drive, Block-4, Clifton, Karachi.
Phone Number: 021-111 475 264
ای میل [email protected]

رابطہ شخص Mufti Ameer Ullah Khan
عہدہ: Manager, Shariah Compliance Department
رابطہ: +92-21-35839906-7 Ext: 2803
ای میل [email protected]

رابطہ: 021-111-475-264
ای میل [email protected]

رابطہ: 0213-5839906 Ext: 1000-7565
ای میل [email protected]
Address: Service Quality Department, 3rd Floor, Capital Plaza,
Opp to Textile Plaza, I.I Chundrigar Road, Karachi.

In order to resolve customer complaints, SBP has developed a Portal and Mobile App namely ‘SUNWAI- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs. SUNWAI can be retrieved at https://sunwai.sbp.org.pk/. A tutorial on complaint registration is available at https://complaint.sbp.org.pk/about-us.html

Contact No: +92 (21) 111-727-273

The customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction.

Address: Banking Mohtasib Pakistan, 5th floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
ویب سائٹ : www.bankingmohtasib.gov.pk
ای میل info@bankingmohtasib.gov.pk
Contact No: +92 (21) 99217334-8

Link: https://www.sbp.org.pk/cpd/complaints.asp
Postal address for written complaints:
The Director,
Banking Conduct & Consumer Protection Department,
State Bank of Pakistan, 5th Floor, II Chundrigar Road, Karachi.
فون 92-21-99221147 & 92-21-99221149

رابطہ شخص Mr. Noman Ali
ای میل [email protected]
Number: 111-BIP(247)-111 Ext : 3141
Location: Location:13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi

رابطہ شخص Mr. Ali Mustafa
ای میل [email protected]
Number: 111-BIP(247)-111 Ext : 5539
Location: 13th Floor, Executive Tower Dolmen City, Marine Drive, Block 4 Clifton | Karachi

رابطہ شخص Mr. Danyal Rafique
Manager DDC Card Production Unit
ای میل [email protected]
Number: 111-BIP(247)-111 Ext : 3131
Location: 02nd Floor | Commercial Plot # SB/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.

رابطہ شخص Mr. Muhammad Sarfraz
Assistant Manager DDC Card Production Unit
ای میل [email protected]
Number: 111-BIP(247)-111 Ext : 3153
Location: 2nd Floor | Commercial Plot # SB/19 | Block # 13-C, KDA Scheme # 24 Gulshan-e-Iqbal | Karachi. Pakistan.

Both employees and customers are encouraged to report their concerns to the Whistle Blowing Function, which is managed by senior management at the bank. This can be done by emailing their concerns to [email protected].