For any Query or Complaint:

If you have any query regarding any of our Products & Services or need to lodge a complaint, just dial 111-ISLAMI (475-264). We promise you will get the same level of personalized service and attention that you would expect from our branches.

You can also lodge your complaint through our Internet Banking channel. To subscribe for this service kindly contact our 24 hour Phone Banking at 111-ISLAMI (111-475264).

For any Feedback on Products & Services:

Your valuable feedback gives us the right direction towards quality customer service. You can give us your feedback by filling in the Customer feedback form available at our branches. To find out your nearest branch Click Here.

You can also fill the following form to communicate your complaints or feedback to our management.

In case of any complaint,kindly email us at [email protected]


    Contact: 021-111-475-264
    Email: [email protected]
    Email: [email protected]

    Manager Complaint Resolution Unit

    Contact: 0213-5839906 Ext: 6735
    Email: [email protected]
    Address: Service Quality Department, 3rd Floor, Capital Plaza,
    Opp to Textile Plaza, I.I Chundrigar Road, Karachi.