| S.No | ISM (Internal Service Measure) | TAT / TARGET |
|---|---|---|
| 1 | AOF - Timeliness | Khi Branches - 1 Day, Khi Sub Branches & Upcountry Branches - 2 Days, Upcountry Sub Branches - 3 Days, Remote Branches (Baluchistan) - 4 Days |
| 2 | AOF Accuracy | AOFs forms submitted to CACS, complete and accurate. |
| 3 | Cheque Book Requisition | AOFs forms submitted to CACS, complete and accurate. |
| 4 | Letter Of Thanks Generation | Cheque Book Request to be entered in the system by the branch on the same day of account opening in the system |
| 5 | ATM Card Generation | 1 business day from AOF receiving. |
| 6 | PIN Generation | 3 business days from AOF receiving. |
| 7 | SS Card Scanning | 2 business days from AOF receiving. |
| 8 | Cheque Book Readiness | 2 business days from AOF receiving. |
| 9 | ATM Machine Up time | Cheque Book to be dispatched to the branch within 2 working days |
| 10 | ATM Transactions Success Rate (BIPL CM on BIPL ATM) | All ATM machines must be up. |
| 11 | ATM Transactions Success Rate (BIPL CM on BIPL ATM) | All ATM transactions must be successfully processed. |
| 12 | ATM Transactions Success Rate (Other Bank CM on BIPL ATM) | All ATM transactions must be successfully processed. |
| 13 | ATM Transactions Success Rate (BIPL CM on Other Bank ATM) | All ATM transactions must be successfully processed. |
| 14 | Bio Success Rate (Category A) | All BIO transactions must be successfully processed. |
| 15 | Bio Success Rate (Category B) | All BIO transactions must be successfully processed. |
| 16 | Customer Waiting Time | Within 5 Minutes |
| 17 | Cash Withdrawal | Within 10 Minutes |
| 18 | Cash Receipts | Within 10 Minutes |
| 19 | Internal Transfer | Within 5 Minutes |
| 20 | Outward Clearing | Within 5 Minutes |
| 21 | Utility Bills | Within 5 Minutes |
| 22 | Pay Order D.D Request | Within 15 Minutes |
BankIslami
Registered / Head Office
11th Floor, Executive Tower, Dolmen City, Marine Drive, Block-4, Clifton, Karachi.
English 
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