Complaints

For any Query or Complaint:

If you have any query regarding any of our Products & Services or need to lodge a complaint, just dial 111-ISLAMI (475-264). We promise you will get the same level of personalized service and attention that you would expect from our branches.

You can also lodge your complaint through our Internet Banking channel. To subscribe for this service kindly contact our 24 hour Phone Banking at 111-ISLAMI (111-475264).

For any Feedback on Products & Services:

Your valuable feedback gives us the right direction towards quality customer service. You can give us your feedback by filling in the Customer feedback form available at our branches. To find out your nearest branch Click Here.

You can also fill the following form to communicate your complaints or feedback to our management.

In case of any complaint,kindly email us at complaint@bankislami.com.pk


    DHA Phase II (Karachi)
    • DHA Phase II (Karachi)
    • DHA Phase IV (Karachi)
    • Ayesha Manzil (Karachi)
    • Naval Colony (Karachi)
    • Allama Iqbal Road (Karachi)
    • Bhains Colony (Karachi)
    • Buffer Zone (Karachi)
    • Clifton (Karachi)
    • Dastagir (Karachi)
    • Dehli Colony (Karachi)
    • DHA Phase VII (Karachi)
    • DHA Phase VIII (Karachi)
    • Electronic Market (Karachi)
    • F.B Ind. Area (Karachi)
    • Gawal Mandi (Quetta)
    • Gharo (Karachi)
    • Ghotki (Karachi)
    • Ghizri Clifton Block 5 (Karachi)
    • Golimar (Karachi)
    • Grain Market (Karachi)
    • Gulshan-e-Hadeed (Karachi)
    • Gulzar-e-Hijri (Karachi)
    • Gushan-e-Iqbal 13 C (Karachi)
    • Gushan-e-Iqbal BI 6 (Karachi)
    • Hyderi Market (Karachi)
    • Khanozai
    • Khayaban-e-Bukhari (Karachi)
    • Landhi Ind. Area (Karachi)
    • Lasbela Branch (Karachi)
    • Latifabad (Hyderabad)
    • N.Nazimabad BI D (Karachi)
    • New Chali (Karachi)
    • PIDC (Karachi)
    • Port Qasim (Karachi)
    • Qasimabad (Hyderabad)
    • Satellite Town (Quetta)
    • Shahbaz Town (Quetta)
    • Sharfabad (Karachi)
    • SMCHS (Karachi)
    • Sohrab Goth (Karachi)
    • Steel Market (Karachi)
    • Tando Adam
    • Tola Ram Road (Quetta)
    • Truck Stand
    • Urdu Bazar (Karachi)
    • West Wharf (Karachi)
    • Abbot Road (Lahore)
    • Airport Road (Lahore)
    • Allama Iqbal Town (Lahore)
    • Bahria Town (Lahore)
    • Brandreth Road (Lahore)
    • Chichawatni
    • Circular Road
    • Dera Ghazi Khan
    • DHA Phase V (Lahore)
    • Garden Town (Lahore)
    • Gujranwala
    • Gujrat
    • Gulberg (Lahore)
    • Gulshan-e-Ravi (Lahore)
    • Kamoki
    • Khanpur
    • Lahore Cantt
    • Lalamusa Branch
    • Mandi Bhauddin
    • Misri Shah (Lahore)
    • Multan Road (Lahore)
    • Pakistan Bazar (Lahore)
    • Ravi Road (Lahore)
    • Susan Road (Faislabad)
    • The Mall (Lahore)
    • Toba Tak Singh
    • Urdu Bazar (Lahore)
    • Walton Raod (Lahore)
    • Wapda Town (Lahore)
    • Attock
    • Bahria Phase 7 (Islamabad)
    • Bahria Town (Rawalpindi)
    • Balakot
    • Batgram
    • Betkhela
    • Bisham
    • Bunni
    • Chillas
    • City Sardar (Rawalpindi)
    • DHA Phase II (Islamabad)
    • Hasanabdal
    • Hattar
    • Humuk
    • Mangora
    • Mardan
    • Muree Road (Rawalpindi)
    • Murree
    • Nardan
    • Nowshera
    • Raja Bazar (Rawalpindi)
    • Rawat
    • Sec Fec11 (Islamabad)
    • Sec Fec6 (Islamabad)
    • Sec Fec7 G10 (Islamabad)
    • Sec G6 (Islamabad)
    • Sec G9 Markaz (Islamabad)
    • Tatral Kahun
    • Timargarah
    • Waziabad
    • Westridge
    • Main Branch Clifton (Karachi)
    • 26th Street D.H.A. Branch (Karachi)
    • Al Hilal Society Branch (Karachi)
    • Baloch Colony Branch (Karachi)
    • Baqai Medical University Branch (Karachi)
    • Burns Road Branch (Karachi)
    • Cloth Market Branch (Karachi)
    • Dhoraji Branch (Karachi)
    • F.B.Area Branch (Karachi)
    • Gulshan-e-Maymar Branch (Karachi)
    • Jodia Bazar Branch (Karachi)
    • Karachi Stock Exchange Branch (Karachi)
    • Korangi Branch (Karachi)
    • Malir Cantt Branch (Karachi)
    • Nazimabad No. 7 branch (Karachi)
    • North Nazimabad Block A, Branch (Karachi)
    • North Nazimabad Branch (Karachi)
    • Orangi Town Branch (Karachi)
    • Power House Branch (Karachi)
    • Rashid Minhas Road Branch (Karachi)
    • S.I.T.E. Branch (Karachi)
    • Shadman Town Branch (Karachi)
    • Shah Faisal Colony Branch (Karachi)
    • Shaheed-e-Millat Branch (Karachi)
    • Shahra-e-Faisal Branch (Karachi)
    • Stock Exchange Branch (Karachi)
    • University Road Branch (Karachi)
    • UP More Branch (Karachi)
    • Gulistan-e-Jauhar Branch (Karachi)
    • Saddar Branch karachi
    • Heerabad Branch (Hyderabad)
    • Auto Bahan Branch (Hyderabad)
    • Mirpurkhas Branch
    • Sukkur Branch
    • Tando Allahyar Branch
    • Nawabshah Branch
    • Larkana Branch
    • Jinnah Road Branch (Quetta)
    • Iqbal Road Branch (Quetta)
    • Airport Road Branch (Quetta)
    • Kucklak Branch (Quetta)
    • Muslimbagh Branch
    • Qila Saifullah Branch
    • Chaman Branch
    • Pishin Branch
    • Loralai Branch
    • Zhob Branch
    • Dukki Branch
    • Jail Road Branch (Lahore)
    • Akbar Chowk Branch (Lahore)
    • Azam Cloth Market Branch (Lahore)
    • Badami Bagh Branch (Lahore)
    • Darogha wala gate Branch (Lahore)
    • D.H.A.Y Block Branch (Lahore)
    • Ferozepur Road Branch (Lahore)
    • G-Block, D.H.A. Branch (Lahore)
    • Thokar Niaz Baig Branch (Lahore)
    • Johar Town Branch (Lahore)
    • Airport Road Branch (Lahore)
    • Walton Road Branch (Lahore)
    • Gujranwala Branch
    • Jhang Branch
    • Abdali Road Branch (Multan)
    • Nawan City Branch (Multan)
    • Gulgusht Branch (Multan)
    • Vehari Road Branch (Multan)
    • D.G. Khan Branch
    • Kotwali Road Branch (Faisalabad)
    • Susan Road Branch (Faisalabad)
    • Mian Channu Branch
    • Rahimyar khan Branch
    • Sadiqabad Branch
    • Sargodha Branch
    • Bhawalpur Branch
    • Okara Branch
    • Kashmir Road Branch (Sialkot)
    • Mainwali Branch
    • Sahiwal Branch
    • Blue Area Branch Islamabad
    • I-9 Branch (Islamabad)
    • I-8 Branch (Islamabad)
    • F-10 Markaz Branch (Islamabad)
    • Chaklala Scheme No. 3 (Rawalpindi)
    • Satellite Town Branch (Rawalpindi)
    • Saddar Branch (Rawalpindi)
    • Jehlum Branch
    • Haripur Branch
    • Hazro Branch
    • Taxila Branch
    • Turnol Branch
    • Wah Cantt. Branch
    • Khyber Bazar Branch (Peshawar)
    • Jamrud Road Branch (Peshawar)
    • Mansehra Branch
    • Dera Ismail Khan Branch
    • Chakwal Branch
    • Abottabad Branch
    • Chitral Branch
    • Gilgit Branch
    • Mirpur Branch (Azad Kashmir)
    • Islamgarh Branch (Azad Kashmir)

    Complaints

    Contact: 021-111-475-264
    Email: complaint@bankislami.com.pk
    Email: contact.center@bankislami.com.pk

    Manager Complaint Resolution Unit

    Contact: 0213-5839906 Ext: 6735
    Email: complaint@bankislami.com.pk
    Address: Service Quality Department, 3rd Floor, Capital Plaza,
    Opp to Textile Plaza, I.I Chundrigar Road, Karachi.

    en_USEnglish